Legal and trust information
Refund and Cancellation Policy
Monthly services may be cancelled by contacting support or using the authenticated portal when available. Give at least 7 calendar days' written notice before the next renewal date.
Effective date: 15 August 2026
Cancellation
Cancellation takes effect at the end of the active paid service period when written notice is received at least 7 calendar days before the next renewal date. A later request may take effect after the following paid period if the next renewal has already been processed.
The management fee for an active service period is non-refundable once work for that period has started. Ending service stops future scheduled work but does not delete the client's Google accounts.
Advertising and third-party charges
Google ad spend and other third-party charges are paid to the relevant provider and are not refundable by MYDGID-GMB. Provider refund rules, processing times and disputes remain separate from our management fee.
Payment errors and approved refunds
Duplicate or erroneous MYDGID-GMB charges will be investigated and, when confirmed, refunded through the original payment method where practicable. Payment-provider processing times may apply.
If MYDGID-GMB is solely unable to deliver an agreed prepaid scope, the unused prepaid amount for that undelivered scope will be refunded. Completed work, an active period after work has started, Google ad spend and third-party charges are excluded. Custom development work uses the milestone-specific terms in its accepted order.
Handover
We remove delegated access, stop scheduled external actions and provide the agreed status or handover information. Statutory rights remain unaffected.