Refund & Cancellation Policy
1. Overview
MYDGID sells one-month digital marketing management services. The advertised Google Growth and Growth Plus plans do not automatically renew and do not require a mandatory future-month commitment. Please read the selected plan scope and payment terms before completing a Razorpay transaction.
2. Before service begins
If you accidentally paid for the wrong plan, made a duplicate payment or wish to cancel before onboarding or substantive service work begins, contact support@mydgid.online promptly. Provide the payment reference, date, amount, payer name and reason. We will review the status of work and applicable payment provider rules.
3. Once work has begun
Onboarding, audits, profile setup, planning, post preparation, campaign configuration and active management use professional time and resources. Any refund request after work begins will be considered based on work already performed, prepaid scope, commitments made and applicable law. We do not represent every completed payment as automatically refundable or automatically non-refundable.
4. Google Ads spending
Advertising funds spent with Google or other media providers are not part of MYDGID’s monthly management charge. Reversals or refunds relating to Google Ads media charges follow the applicable advertiser billing arrangement and platform rules; MYDGID cannot guarantee a refund of advertising spend.
5. Cancellations and non-renewal
There is no mandatory auto-debit for these plans. To avoid paying for a further service month, simply do not initiate a new payment. If you have separately agreed future services or add-ons, please review those terms with the team before requesting a cancellation.
6. Technical or platform issues
Google account verification, ad disapproval, temporary suspensions, access restrictions or changes in Google ranking are subject to Google’s systems and policies. A platform delay by itself does not necessarily mean the management service was not provided. We will review the actual activities and commitments when evaluating any concern.
7. How to request a review
Email support@mydgid.online with the subject "Refund or cancellation request" and include a Razorpay payment ID/reference, your plan, date of purchase, a short description and a way to contact you. Do not send card numbers, passwords, UPI PINs or one-time codes.
8. Resolution and processing
We will acknowledge and review requests using the contact details and records available. Where a refund is approved, it will be processed through an appropriate payment method and may take additional time to appear depending on Razorpay and the issuing bank. Specific times and any rights under applicable law will prevail.
9. Customer rights and support
Nothing in this policy is intended to restrict rights that cannot be excluded under applicable law. If you have questions before paying, use the WhatsApp contact option or request a free consultation to clarify scope and billing.
Last updated: 10 October 2026
Email support@mydgid.online or call +91 8282025159.